IT Support (On – Site) 1260
| Job Type | Full Time |
|---|---|
| Job Function | IT-Hardware |
| Position Level | Fresh/Entry Level |
| Year of Experience | < 2 years |
| Qualification | Bachelor's Degree |
| Preferred Gender | Any Gender |
| Age | 18 - 35 year old |
| Working Day | 6-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | |
| Posted Date | 28 Apr 2024 |
- English,
- Khmer,
- Install internet connection and other communication connections for customer following to procedures.
- Resolve technical issues for customers on the phone and by visiting the customer’s site.
- Keep records of service to customers.
- Keep track of company stock/equipment and property.
- Escalate and report issues and concerns to supervisor and manager as required.
- Perform professional communication with customers by face to face, on the phone and email.
- Provide details of potential customers or upgraded sales leads to the Sales Team.
- Follow up processes, policies, and procedures.
- Resolve technical issues for customers on the phone and by visiting the customer’s site.
- Keep records of service to customers.
- Keep track of company stock/equipment and property.
- Escalate and report issues and concerns to supervisor and manager as required.
- Perform professional communication with customers by face to face, on the phone and email.
- Provide details of potential customers or upgraded sales leads to the Sales Team.
- Follow up processes, policies, and procedures.
- 2nd year up to graduate bachelor degree in Computer Science or other related fields.
- At least 6 months experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL,
Fiber Optic and other internet related technologies.
- Experience with common computer operating systems and Internet related
Applications e.g. Microsoft Windows, Internet Explorer, Emails.
- Flexible to work on rotating schedule and travelling to work at the fields.
- Be good at speaking and writing in English.
- Be good at communication, initiative, patient, and problem solving.
- Residential candidates are prioritized
- At least 6 months experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL,
Fiber Optic and other internet related technologies.
- Experience with common computer operating systems and Internet related
Applications e.g. Microsoft Windows, Internet Explorer, Emails.
- Flexible to work on rotating schedule and travelling to work at the fields.
- Be good at speaking and writing in English.
- Be good at communication, initiative, patient, and problem solving.
- Residential candidates are prioritized
| Company Name | Opennet (King Technologies Co., Ltd) |
|---|---|
| Industry | Telecomunication |
| Location | CITY TOWER 3B & 3C (3 Floor): #321, MaoTse Tong Blvd, Phsa Depo I, Toul Kork, Phnom Penh,Phnom Penh |
| Contact Person | Human Resource |
| Contact Number | 096 768 4007 / 098 855 454 |
| Contact Email | job@opennet.com.kh |
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